ATP Data Services LLC
611 Hundred Oaks Drive, STE 140, Edmond, OK 73013, United States
Questions: support@atpdataservices.com

Last updated: October 29, 2026

This Shipping Policy explains how devices travel to our lab and back to you, and how long we keep your recovered data. It is part of our Terms of Service. By sending us a device or approving a recovery quote, you agree to it.

1. Sending your device to us

  • You ship your device to our lab at your own cost and risk until we receive it.
  • Please use a tracked shipping service and keep your tracking number.
  • Pack the device well. We recommend an anti-static bag, plenty of firm cushioning (such as foam or air pillows) on every side, and a sturdy box. Please do not use loose paper or packing peanuts as the only padding, and do not ship a bare drive in an envelope.
  • Ship the affected device only. Please keep power adapters, cables, and enclosures unless we ask for them.
  • Print and include a copy of the order confirmation email you received after purchasing your evaluation.
  • Write your order number clearly on the outside of the box.
  • We will let you know when your device arrives at our lab.
  • If we ask you to send a drive back because of a mistake on our part: within the United States, we email you a prepaid USPS label with Signature Confirmation. Outside the United States, we do not send a prepaid label. Please ship the drive to us yourself and keep your receipts. You pay the shipping and any customs charges up front, and we refund those costs once your service is complete.

2. How return shipping is charged

  • You are not charged for return shipping at checkout. Return shipping is always invoiced in US dollars (USD), on every order.
  • If you approve a recovery quote: return shipping is a line on that quote, 25 USD within the United States or 90 USD outside the United States, including Canada. Once you have paid your approved quote, we ship your device back with nothing more to pay. The return shipping portion of the quote is not refunded.
  • If no recovery is paid (you decline your quote, you decline our request to open a sealed drive, our evaluation finds your drive cannot be recovered, or your order is canceled after we receive it): you choose one of two options, a return or secure destruction.
    • Return within the United States: return shipping is 25 USD by USPS Priority Mail. We email you an invoice, and we ship your device as soon as it is paid.
    • Return outside the United States, including Canada: return shipping is a flat 90 USD by DHL Express. We email you an invoice, and we ship your device as soon as it is paid. Import duties and taxes in your country are your responsibility.
    • Secure destruction, anywhere: if you would rather not have your device back, there is nothing to pay. We securely destroy it and refund 25 USD of your evaluation fee. If your order was canceled, destruction is still free, but the 25 USD evaluation fee refund does not apply.
    • If we do not hear from you: the timeline in section 8A applies.
  • If your recovery is not successful, or you decline or approve your recovered results, you can also choose secure destruction instead of a return, and we refund 25 USD of your evaluation fee in those cases too (see section 11).

3. Carriers we use

  • Within the United States: we return devices with USPS Priority Mail.
  • Outside the United States: We ship all international returns by DHL Express.
  • We only ship with the carriers listed on this page. We choose the carrier and service level unless we agree otherwise with you in writing.

4. How your return is protected

  • Domestic returns ship by USPS Priority Mail with tracking and Signature Confirmation. Someone at the delivery address will need to sign for the package.
  • International returns ship with DHL Express tracking.
  • Return shipments are insured by ATP. If anything goes wrong in transit, we will recopy your data free within 30 days (see section 9).
  • We send you tracking details as soon as your package ships.

5. Your delivery address and phone number

  • Please give us a complete and accurate delivery address, including any apartment, suite, or unit number, and a phone number the carrier can reach you on.
  • International customers should include the postal code and a phone number with country code. Carriers often call or text to arrange delivery or customs clearance.
  • Please check your address before we ship. We ship to the address you provide.

6. International shipments: duties and taxes

  • Import duties and taxes in your country are your responsibility.

7. Delivery times

  • Delivery times are estimates from the carrier. They are not guaranteed.
  • We are not responsible for delays caused by carriers, customs holds, weather, or other events outside our control.

8. Packages that come back to us undelivered

Sometimes a return package comes back to our lab. This can happen if it is refused, unclaimed, sent to an incorrect or incomplete address that was provided to us, or held because customs charges were not paid.

  • If it came back because of a mistake on our part, for example we used the wrong address, we reship it at no cost to you.
  • If it came back because the address you gave us was wrong or incomplete, or because it was refused, unclaimed, or held for unpaid customs charges, the cost of a second shipment is your responsibility. We will send you an invoice for the second shipment and reship once that invoice is paid.
  • These rules are the same inside and outside the United States.
  • If a return comes back to us undeliverable, we contact you for an updated address. The timeline in section 8A starts from the day the drive arrives back at our lab. If we cannot get a valid address, the order follows the same abandoned order steps. Undeliverable returns that are later destroyed do not get the 25 USD evaluation fee refund.

8A. If we do not hear from you

If we do not hear from you: if we are waiting on you (for a quote decision, permission to open a sealed drive, your approval of results, payment of a return shipping invoice, or a new address after a return came back to us), here is what happens:

  • Day 15: we send you a reminder email.
  • Day 30: we send you a written notice by email. It states any amount owed on your order, your options, and the disposal date.
  • Day 37: we send you a final email.
  • Nothing happens to your device before day 60 (3 months for UK customers who owe money on their order).
  • If your return shipping is paid, or already included in a quote you paid, we ship your device back. If your return shipping is still unpaid after that, wherever you are, we may securely destroy the device and send you a certificate of destruction. The 25 USD evaluation fee refund does not apply to an abandoned order.

9. Your recovered data: how long we keep it

  • We keep a copy of your recovered data for 30 days after your order is closed. After 30 days, we securely delete it.
  • If the drive holding your recovered data is lost in transit on its way to you, we will make a new copy for free, as long as you contact us within those 30 days.
  • After 30 days, your data has been deleted. A new copy would require a new recovery under a new service order.
  • Please check your recovered data as soon as it arrives and keep your own backup.

10. Changes after shipping

  • Once your order is closed and your package has shipped, we cannot recall, stop, or redirect it.
  • If you need to change your delivery address, please tell us before your order ships.

11. Secure destruction instead of return

  • If you do not need your original device back, you can ask us to securely destroy it instead of returning it. There is nothing to pay.
  • If you choose secure destruction after you decline your quote, decline our request to open a sealed drive, decline or approve your recovered results, your recovery is not successful, or our evaluation finds your drive cannot be recovered, we also refund 25 USD of your evaluation fee, whether you are inside or outside the United States.
  • The 25 USD evaluation fee refund does not apply to canceled orders, or when we destroy an undelivered return (see section 8) or an order we treat as abandoned (see section 8A).
  • Please tell us your choice in writing before your order closes. Once an order is closed, it cannot be reopened. If you have not chosen destruction by then, your original device is returned to you, and the 25 USD evaluation fee refund is no longer available.
  • If you chose destruction but we ship your device back to you by mistake, you still get the 25 USD evaluation fee refund, and you do not need to send the device back.
  • If we do not hear from you, we will return your original device to you once return shipping is paid (25 USD in the United States, 90 USD outside the United States) or is already included in a quote you paid. If return shipping is unpaid, the timeline in section 8A applies.

12. Contact us

For any shipping question, email support@atpdataservices.com. Please include your order number.

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